Contact
Talk to someone who can actually fix it.
Every address below is read by the people who run the platform — there is no phone tree and no scripted first line. Pick the mailbox that matches what you need; getting it wrong costs you nothing.
Where to write
Six mailboxes, each with a job.
Technical support
[email protected]- Anything about a service you already have. Down reports are worked on 24 hours a day and answered within the hour.
Sales
[email protected]- Custom configurations, volume questions, migrations from another provider, and whether a product fits at all.
Partnerships
[email protected]- Reseller and wholesale arrangements. The programme is described on the partners page.
Abuse reports
[email protected]- Traffic from our network that should not be happening. Send logs with timestamps in UTC; reports are acknowledged within 24 hours.
Legal
[email protected]- Law-enforcement requests, contract questions and anything about the terms. Requests must come through proper channels.
Privacy
[email protected]- Export or deletion of your personal data, and any question about what we hold and why.
Rather use a form?
The enquiry form on the support page reaches the same queue as email, and replies go to the address you give it. Nothing is lost by using either route.
Response times
What to expect back, and when.
These are first replies from a person, not automatic acknowledgements. The full table, by type of enquiry, is on the support page.
- A service that is down
- Within 1 hour, 24/7
- Degraded performance or a platform question
- Within 4 hours, 24/7
- Sales, billing and partnership enquiries
- Within 1 business day
- Abuse reports
- Acknowledged within 24 hours
If a production service is down, say so in the subject line — down reports are triaged first, at any hour.
The company
Who is on the other end.
The company you write to is the company on your invoice — there is no reseller layer in between.
- Legal entity
- VEO LINK-FZE
- Trading name
- PartVPS
- Registered office
- United Arab Emirates
- General contact
- [email protected]
Trade-licence and registration documents are provided to contractual counterparties on request. The terms, acceptable use policy and privacy policy are published in full on the legal page.