The fine print, readable.

Company information

The services are provided by VEO LINK-FZE, a company registered in the United Arab Emirates, operating as PartVPS. General contact is [email protected] and [email protected]; the abuse desk is [email protected] and acknowledges reports within 24 hours; legal and privacy matters go to [email protected] and [email protected]. Trade-licence and registration documents are provided to contractual counterparties on request.

1. Terms of service

1.1 The agreement

These terms are a contract between you and VEO LINK-FZE, United Arab Emirates, operating as “PartVPS” (“PartVPS”, “we”). By creating an account or using any service you accept them. Business partners may additionally sign a Master Service Agreement; where the two conflict, the MSA wins.

1.2 Accounts and billing

• Cloud services meter hourly against your prepaid balance; dedicated servers, hosting and domains bill in advance for their term.
• Prices are in USD. We may change list prices with 30 days’ notice; running hourly services are only affected after that notice period.
• If your balance reaches zero we first attempt to charge your card on file for the hours used. If there is no card or the charge is declined, the hourly service is powered off; it remains reserved for you for a further 24 hours — which are billable, because the machine, its disk and its address are still held — and is then deleted. We warn you before each step, by e-mail and in the portal.
• Payments and wallet top-ups are final and non-refundable. Hourly cloud services are billed only for hours already used, so an unused balance simply remains available for any PartVPS service. Domain registrations are final once submitted to the registry.

1.3 Payment authorisation and cards on file

When you pay by card, the card is stored with our payment processor (Stripe) and kept on your account. We never see or hold the card number ourselves. This clause is the authorisation you give by placing an order, and it is the only thing the stored card may be used for.

• What we charge it for. Hourly usage you have already run, and renewals of services for which you have switched automatic renewals on. Nothing else. We do not charge a stored card for a new order you have not placed.
• When, and how often. Hourly usage is collected when your balance can no longer cover the running hours — irregular by nature, and only while an hourly service of yours is running. Renewals are charged on the due date of the renewal invoice, on the term you chose.
• How the amount is worked out. Usage is the listed hourly rate of your service multiplied by the hours metered. Where we top your balance up to keep an hourly server running, we do it in $5 steps — the smallest number of steps that covers at least a further day, and never more than $200 in one charge. Card processing carries a fixed fee per transaction, so collecting a few cents at a time would cost more than it recovers; anything you do not use stays on your balance and is returned when you delete the server. Renewal charges are the invoice total at the price listed when you ordered. Every charge has an invoice in your portal before or at the moment it is taken.
• How to stop it. Cancelling a service stops every future charge for it — that is the control, and it is immediate. You can also switch automatic renewals off in Billing, which stops unattended renewal charges while leaving metered usage collectable. You can add another card at any time and make it the default; the card it replaces stays on the account and is not charged while another card is default. We do not delete stored cards on request: a card on file is the only way we can collect for hours a server has already run, so the way to end the relationship is to cancel the services, not to remove the means of paying for them.
• Our record of it. We keep the exact wording you were shown, with the date and the order it belongs to, and will produce it on request to [email protected].

1.4 Your responsibilities

• Keep your credentials safe and your contact email current — notices sent to it count as delivered.
• Your data is your responsibility. Snapshots and backups are tools we provide, not guarantees we assume: keep off-platform copies of anything you cannot lose.
• You are responsible for what runs on your services, including your customers’ use if you resell.
• Resellers:if you resell PartVPS services, you must impose terms on your end users at least as protective as these terms and the acceptable use policy, and you remain responsible to us for your end users’ compliance.

1.5 Our responsibilities and limits

• We operate the platform to the standards of the service level agreement, with credits as the exclusive uptime remedy.
• Aggregate liability is capped at the fees you paid us in the three months before a claim. We are not liable for indirect damages, lost profits or lost data.
• We may suspend services that endanger the platform or violate the acceptable use policy, with notice where practicable.
• Either side can terminate at any time. On termination we hold your data for 14 days so you can export it, then delete it.

1.6 Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes go to the competent courts of the United Arab Emirates. Partners on an MSA may negotiate alternative venues.

2. Acceptable use policy

2.1 Prohibited outright

• Illegal content or activity under applicable law, including UAE law and the law of the data-centre jurisdiction.
• Child sexual abuse material — immediate termination and reporting, no exceptions.
• Sending spam or operating spam infrastructure. SMTP is rate-limited by default and opened on request with justification.
• Denial-of-service attacks, port-scanning at scale, credential stuffing, malware hosting or command-and-control.
• Phishing, fraud, or impersonation of brands and services.
• Cryptomining on shared-CPU plans — it ruins the neighbourhood. Dedicated CPU plans and dedicated servers allow it.
• Transactions with sanctioned parties prohibited under UAE, EU, UK or US export-control and sanctions law.

2.2 Fair use

“Unmetered” and “unlimited” mean we do not count normal use — not that a single tenant may saturate shared resources permanently. Sustained 100% utilisation of shared uplinks or CPU may be shaped, after we talk to you. VPN and secure remote-access tooling for legitimate use is permitted; operating anonymisation infrastructure that facilitates abuse is not. Any traffic routed through a tunnel on your service is treated as your traffic.

2.3 Reports and enforcement

Report abuse, with logs, to [email protected] — we acknowledge within 24 hours. Depending on severity we warn, filter, suspend or terminate. Resellers get first opportunity to remediate their end customer unless the risk is immediate. We cooperate with the abuse desks of our upstream network providers, with CERTs, and with lawful requests from competent authorities.

3. Privacy policy

3.1 What we collect

• Account data: name or company, email, billing records and payment references. Card and crypto processing happens at our payment processors; we never store full card numbers.
• Service data: server metadata (regions, plans, IP addresses), support conversations, and panel access logs including source IP.
• Content: what is inside your servers is yours. We do not inspect it except as required to investigate a specific abuse report or under a valid legal order.

3.2 How we use it

To provide and bill the services, prevent fraud and abuse, meet legal obligations and — only if you opt in — send product updates. We do not sell personal data, full stop.

3.3 Sharing

Data reaches subprocessors strictly to run the service: upstream infrastructure providers for server provisioning, payment processors, and email delivery. The current subprocessor list ships with the data processing agreement. Legal requests must come through proper channels to [email protected]; we notify affected customers unless we are legally barred from doing so.

3.4 Retention and your rights

Account and billing data is kept for as long as your account exists, plus statutory retention — typically five years for invoices. Metadata of deleted servers ages out of operational systems within 90 days. Request export or deletion of your personal data at [email protected]. EU and EEA users have the full set of GDPR rights, including complaint to a supervisory authority.

3.5 Cookies

The website uses only functional cookies — session and preferences. No third-party ad trackers.